Tesla owners can now self-schedule service appointments online

Discussion in 'In the News' started by gene, Dec 17, 2017.

  1. gene

    gene Moderator

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    #1 gene, Dec 17, 2017
    Last edited by a moderator: Dec 18, 2017
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    Tesla has opened up a new self-serve model for owners of its electric cars, giving them the ability to book service appointments online without needing to call or email the company.

    A new link that reads “Schedule a service appointment” has been added to a section under the “Tesla Account” section of its website, previously know as “MyTesla”. The addition is part of the company’s commitment to improving customer service experience for car owners, while also streamlining the company’s internal process for scheduling and managing appointments.

    Those looking to book their own service appointment online are taken through a multi-step process. The first screen asks the vehicle owner to select from a list of nearby Tesla service locations, where work can be performed. Along with displaying the address and contact information for each location is a date for the next available appointment.

    “Select a Tesla Service Center. Please note that if you require more immediate service, please contact the Service Center at the phone number listed to inquire about earlier availability. If your preferred location is not available, please call (877) 798-3752 to schedule your service appointment.” reads the description for the Service Location screen.

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    The next screen in the three-step process contains a list of available appointment dates and times for vehicle drop-off at the specified location.

    Once an appointment date and time is selected, owners are asked to provide a description for the vehicle issues being encountered. Tesla owners can also specify whether they need taxi service, a loaner vehicle, or do not require alternate transportation.

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    As Tesla prepares for volume production of its Model 3 sedan in early 2018, the company is taking a prescriptive approach when it comes to establishing an efficient service model that will support its growing fleet of vehicles.

    Tesla increased its volume of mobile service vevhiles in early 2017 and had the following to say about it.

    “Ahead of the Model 3 launch, we are reengineering and expanding our operations as we anticipate the needs of a much larger family of Tesla owners. In service, since more than 80% of our repairs are so minor that they can be done remotely, we are expanding our mobile repair service that allows Tesla to make vehicle repairs at an owner’s home or office.”

    In addition to the company’s pledge to create a denser service network, Tesla CEO Elon Musk said earlier this year that all service fleet vehicles will be equipped with the very best upgrades.

    “Our policy for service loaners is that the service loaner fleet will be the very best version of a Tesla that is available” said Musk in May. “If you have a Model X that comes in for service, the service loaner you will get will be the absolute fully loaded state-of-the-art P100D Ludicrous … Model X that we have. Same for Model S.”

    Musk adds, “It will be the kind of thing where you hope service takes a long time because you have the absolute top-of-the-line as a service loaner.”

    Article: Tesla owners can now self-schedule service appointments online
     
  2. samckinn

    samckinn New Member

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    This is not showing up for me. Maybe limited locations?
     
  3. aquadoggie

    aquadoggie Member

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    I will say the loaner car part is nice. I have had a Model S 90D in the shop for a week now to fix the cabin heating element and was given a P100D blue with white interior and carbon fiber trim, fully loaded.
     
  4. pilota51

    pilota51 New Member

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    Not showing up for me in Michigan.

    Last time I had a loaner was in June this year, just under 2 months after the "best version" announcement, which said it would take a few months to fully deploy. The loaner I got was a P85D, which was the highest model I had out of 6 loaners and the first one with dual-motor and working AP.
     
  5. joeski1

    joeski1 Member

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    #5 joeski1, Dec 19, 2017
    Last edited: Dec 19, 2017
    5 loaners? Now there's a guy proving EV reliability?
    Defective cabin heater element? Many days for a repair?
    How kind though... instead of griping about the cheap defective components in the 90K cars they have... these folks rejoice over what model their loaner will be..
    I think if they had a MB, BMW or Audi they'd feel differently about 5 loaners .. or a defective cabin heater...
    I am certain that anyone going long in the ownership of a Tesla should DEFINITELY get the extended warranty..
    Comments posted here and on other threads makes that purchase a wise one even @ $4700.00
    For now::
    I think I'll just give the service guy an email and let him do the work.. this is all so tedious. .what next? Self service repairs?
    I demand to be coddled from the 1st day to the last.. and this don't get me any warm glowing fuzzy feeling like a quick email or call would in about 30 seconds..
    If you dig this... work away!
     
  6. robinrhaney

    robinrhaney New Member

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    Email ! Really! I cannot remember the last time any business I deal with responded to an email in any sensible fashion. You do not live in the UK I take it. This procedure is likely to save me 3 calls, 2 deep menus, 1 boring conversation with someone who will not help, and a partridge in a...no I mean a long, long wait for a call back that may or may not come.
    Merry Christmas all.
     
  7. joeski1

    joeski1 Member

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    Merry Christmas to you and everyonr else as well no matter how cranky I appear in words.....

    There are service advisors who respond to email in US.. my service center in devon, pa does a pretty good job most times...

    For me... my emotions sometimes get in the way of kindly speaking in person to a service advisor especially if I perceive them to be cocky...

    But I'd still rather them do all the logistics work... I like to keep busy doing things I want to do..

    Another point....

    the service advisor knows who his or her specialists are.. their skill level strengths.. they can schedule your service to who they know is the best candidate for the work that you'd otherwise have to guess or luck into.. or worse.. gain knowledge through individual experience. .

    Best, joe...
     

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