Podcast above 192kbps failing???

Discussion in 'Model S' started by Paul_, Jul 27, 2017.

  1. Paul_

    Paul_ New Member

    Joined:
    Jul 27, 2017
    Messages:
    1
    Location:
    Minneapolis
    Tesla S has forever been displaying "failed to connect" errors when attempting to play many popular podcasts. After multiple complaints and upgrade attempts the NAService desk finally confessed that there is an apparent limit of 192kbps on any stream and suggested a "workaround" of using my phone instead (?!?!).

    I am, of course aware of the phone option (and it is what I do with any rental car but is not what one should have to do with a Tesla) and have been using it when absolutely necessary. However:
    1. Tesla should fess up to the bug (or bad contract with AT&T or whatever the true root cause is)
    2. Should display a real message (e.g. "sorry - this stream is of high quality which we do not support" or "we do not support this podcast/stream," instead of a cryptic "connection error" message
    3. Tesla should NOT recommend the phone workaround. Anybody who has tried accessing an iPhone in the standard holder (lucky if the charger port actually slip in to connect...) knows that it's very awkward and outright dangerous. It might not be so if say CarPlay were supported but that's another story...
    TSLA - please fix this.

    Anybody else got the same response?
     
    • Informative Informative x 1
  2. gene

    gene Moderator

    Joined:
    May 19, 2016
    Messages:
    629
    Very interesting! I receive that error quite frequently when listening to some podcasts as well but never knew why until now.

    So it sounds like it's a bandwidth limitation baked into their signed agreement with ATT.
     

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