I bought Tesla Model X in Dec2016. Here is my journey with Tesla for first 2/3 months. Here is my experience… Sales: Pros: · Front office person is very friendly and informative at Dublin , CA location · Test ride is awesome! · Nice office space! · Easy to search for inventory and select features from site/app. Cons: · My commute is around 130miles a day, sales person said that 75D suffice my need. But in practical it is not. · I assumed 237 mile range is practical range not ideal situation range. Any other Gas car, they mention their measure in practical scenario Ex: 22MPG Hwy/ 18MPG local (I could have gone for 90D) · Sales person did not mentioned about keeping battery at 90% for optimal life, so I end up having 210 miles only on battery. · They said autopilot will release in 2 weeks, by beginning of Jan2017. Did not mention about incremental rollouts of software. · Did not gave enough information on charging options and cost · Once I paid initial amount and reserved vehicle, no proper response/follow up from sales team Delivery: Pros: · Factory tour is good · Document filling process is easy Cons: · Delivery date postponed 3 times and ruined my holiday plans · Sessions/Presentations on Delivery Day are focused on trivial features, not much information on features which is not easy to find/explore by my self. · Windshield liquid is not filled – I took delivery on rainy day, as soon as I took that car I needed windshield fluid to clean windshield. I had to stop car at gas station and wipe glass with cloth. · Delivery person not explained features or some tricky things. (where is sunshade kept and how to fix it, what are there in front trunk etc..) · They mentioned that autopilot software will update in a day but did not mention about incremental rollout. · I specifically chose Fremont delivery to have a factory tour, no one mentioned that day I am taking delivery is Holiday for factory. Post-Delivery: Pros: · Car is smooth and awesome driving experience! · Absolute smooth (in Manual mode) drive and excellent balance! Cons: · After couple of days, driver side door is not opening some times · After firmware update, automatic Garage opening is working intermittently · Door sensors are not much efficient, falcon wing tried to open by pushing person standing beside the door · With 210 miles charging I could drive only 140 to 150 with regular traffic in BayArea · License plate came late ( they went to Tesla and then came to me), so getting carpool lane stickers took 2 months. · Some times , Braking or acceleration is not smooth and more abrupt. · In Traffic Aware Cruise Control, if a car merges into our lane before our car, it recognizes late and had to take control. · Recent Software upgrade for ‘Parallel park’ also not so effective as it is in other Premium Gas cars Service: Pros: · Service Center inspected vehicle on the fly with out appointment · They tried to fix ‘door not opening’ issue immediately · Engineers/Technicians are very friendly Cons: · Door issue fixed but couple more issue with the same door introduced –automatic opening is not working and noise from door · They schedule next appointment after a month for those issues · On the day of service, got ford as loaner vehicle instead of another Tesla. They said Tesla is not available for the moment ( Is Tesla equal to ford ???) · No update or estimate on when they are going to give my Tesla back · It took one week for Service Center to fix door issue and other minor issues · No proper estimate during the week as well. · Finally, I got the vehicle back with out the issue fixed -‘Door not Opening automatic with Key fob’. · No proper explanation about fixes/problems during handover vehicle back Overall, Tesla might have premium car features (I did not get all of them yet!!) but my experience with Sales, Delivery and Service, are not at all up to the standards of Premium car.