Chart reveals Tesla API outage that downs Model S, X app users

Discussion in 'Model S' started by Teslarati Bot, Mar 8, 2017.

  1. Teslarati Bot

    Teslarati Bot New Member

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    Shortly after 9AM Pacific Time (5PM UTC) on Tuesday, the main “owner API” serving as the backbone that transfer high level vehicle data to Tesla’s app suffered an outage, leaving Model S and Model X drivers unable to connect to their vehicles using a mobile device.

    Reports of drivers unable to use Tesla’s keyless driving feature or monitor vehicle charge status through Tesla’s mobile app came in from across the world. “Is there something going on? I’ve been trying to connect to my car all day but can not.” asks a Model S owner from the UK via a tip sent to Teslarati yesterday. The tip was bolstered by API-specific discussions taking place within the Tesla forums with Teslaliving pointing out, “The Tesla API is down for everyone today. Tesla’s own app isn’t working. API is returning a range of errors 408, 502, 500 etc.”

    The API outage would continue for the rest of Tuesday and into early today, before finally being restored by Tesla.

    Aside from having an impact on vehicle connectivity through Tesla’s official mobile app, many independent third party apps have piggybacked off of the unofficial “owner API” for vehicle data. Most recently, the popular Tesla companion app Teslab has been making headlines for introducing a gamified model that allows Tesla drivers to compete against one another for various awards. The team behind the app was able to quickly identify yesterday’s Tesla API outage.

    Teslab posted the following graph into their forum discussion, revealing the near 20-hour downtown on the Tesla API experienced by their users.

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    Article: Chart reveals Tesla API outage that downs Model S, X app users
     
  2. Jim Whitehead

    Jim Whitehead New Member

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    Every company has bumps in the road. Tesla has some of the best programmers in Silicon Valley and so their downtime was fairly short.
     
  3. Dennis

    Dennis Moderator

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    Another hungry that did not seem to show up yesterday was in car supercharger status.
     
  4. Teslaliving

    Teslaliving Moderator

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    20 hours for a distributed scalable API service? Thats not short and, in this age, not really excusable.
     

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